TIER 2 SERVICE DESK jobs in DISTRICT OF COLUMBIA WASHINGTON, United Kingdom #2

Help Desk Tier III Specialist Key Role: Provide in-depth support and lead problem-solving and implementation... a help desk role 2+ years of experience with running batch scripts, debugging tools, and in-depth problem-solving solutions...

Leidos is seeking ESD Field Service Tier 2 Technician to support the Federal Trade Commission (FTC) contact. Field... Service Tier 2 technician will provide localized on-site and remote support for federal employees and contractors...

Tier 2 IT Support Specialist- Washington, DC br Job Description br Overview CoStar Group (NASDAQ: CSGP.... Document problems and solutions in the Service Desk ticketing system Inform management of potential problems and identifies...

Overview We are seeking a Tier 2 Deskside Help Desk Analyst to join our team supporting the U.S. Senate in Washington DC... resolution process and mentor Service Desk personnel. Contribute to departmental policies and procedures related...

Position Title: Tier 2 Deskside Analyst Location: Washington DC Clearance Requirements: Public Trust Position Status... and service requests that have been escalated by the Service Desk. Support will be provided onsite, remotely, over the phone...

and Escalation to Tier 2 staff as needed; Tracking; Reporting; and Closing service requests Ensure first-line investigation... and service degradation events; and initiate response to detected events and to reported events. Tier 1 pursues network, security...

and troubleshooting tasks; and Escalating tickets to Tier 2 and 3 per FCC procedures. Provide technical support via phone, email or in...ECS is seeking a Tier 1 Analyst to work in our Washington, DC office. Job Description: ECS is actively seeking...

Job Qualifications: Skills: Customer Service, Help Desk Support, Information Technology (IT) Support Certifications: Experience: 2... our best becomes better. HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: Providing program support as a Tier 1.5 Service Desk Technician...

on-site* Complete Description: The Service Desk Technician Level 2 provides technical support for customers who experience... and managed to resolution within defined service level agreements. Ability to provide tier 1 support for a Windows-based desktop...

customer provided Service Desk Ticketing system. Ensure effective resolution of Tier 1 and Tier 2 incidents or escalate them... thousands of users from multiple federal agencies. Lead a small team of help desk support staff (2-4), providing tasking...

of Tier 1 and Tier 2 incidents or escalate them as necessary according to SOPs. Maintain and update service desk technical..., and prioritize incoming support requests using the customer provided Service Desk Ticketing system. Ensure effective resolution...

Services technician provides daily support at the first-tier level for all aspects of NRDC’s computing and network environment... that work both locally and remotely. This position is based in the Washington D.C. office. Responsibilities: Provide help desk...

Overview: JOB TITLE: Computer Support Specialist (Tier I Help Desk) – Top Secret Required GOVERNMENT AGENCY: DOJ... the NSD's Infrastructure & Operations as well as Software Development, Engineering, and Service Desk. Responsibilities...

Help Desk Specialist II for a Full-Time position. Job Summary: The Service Desk Specialist must possess... determining how to accomplish tasks. The Service Desk Specialist is required to meet contract Service Level Agreements (SLAs...

: Washington. D.C. Essential Duties: Experience performing (3-5 years) service desk side support activities. Providing Support... and escalate Tier 3 tickets for all requests that fall outside the scope of work covered in Tier 1 and Tier 2 support; Resolve...

enterprise IT support services. This position will be part of a team responsible for providing tier 1-2 helpdesk support... staff. Position Requirements: Two (2) years experience in customer/user service, in providing technical and end-user...

with and aid in the resolution of complex issues with remote staff and internal Tier 3 Technicians. Basic Qualifications: 2... Help Desk Support Specialist to join our team in the DMV area. We have opportunities in the Washington, DC area...