TIER 2 DESKTOP SUPPORT jobs in WASHINGTON DISTRICT OF COLUMBIA, United Kingdom #2

, operating system upgrades, patching, and system setting changes. Provides high-tier technical support to users, support vendors... process of adding new solutions to supported software and hardware lists for the IT Support Contract (ITSC). Solution...

and Tier 2 point of contact for the Commission’s users’ IT needs via phone, email, walk-up, and any other means proposed by the... appropriate tier and support team based on SLA requirements. Notify users of network services status, planned outages...

and managed to resolution within defined service level agreements. Ability to provide tier 1 support for a Windows-based desktop... on-site* Complete Description: The Service Desk Technician Level 2 provides technical support for customers who experience...

technical support for customers who experience computer and software issues in the areas of standard Windows desktop... support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe...

second-tier support to end users for either PC, server, or mainframe applications or hardware. Interacts with network... Required and detail oriented organizational skills 2 CompTIA A+ Experience managing service requests for IT support in ServiceNow...

Foundation of knowledge around AWS cloud services and the cloud ecosystem Experience with Tier 2 system administration..., and make a positive difference in the world.Leidos is seeking a System Administrator to support a large enterprise IT contract...

Foundation of knowledge around AWS cloud services and the cloud ecosystem Experience with Tier 2 system administration..., and make a positive difference in the world.Leidos is seeking a System Administrator to support a large enterprise IT contract...

Foundation of knowledge around AWS cloud services and the cloud ecosystem Experience with Tier 2 system administration..., and make a positive difference in the world.Leidos is seeking a System Administrator to support a large enterprise IT contract...

with Service Desk (Tier 0, Tier 1, and Tier 2), white glove services for VIPs, and satellite offices across the country. Produce... staff serves as the customers advocate and liaison with Tier 3 and external vendor teams Monitor support issues...

second-tier support to end users for either PC, server, or mainframe applications or hardware. 9. Interacts with network... Support. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion...

support. · Documents, tracks, and monitors the problem to ensure a timely resolution. · Provides second-tier support... and serves as a focal point for customer concerns. · Provides support to end users on a variety of issues. · Identifies...

with ServiceNow preferred Provide Tier 1 and Tier 2 support - All incidents escalated to Tier II must contain... Tier 1 Service Desk support on the following systems/technologies (but not limited to): · Windows 10/11, Office 365 Apps...

2 and Tier 3 support for the START software application, managing a team of technical business analysts who serve RPC... Management, Information Technology (IT) Support, ServiceNow IT Service Management Certifications: Experience: 5 + years...

call center support from 0600 – 1800 Monday – Friday. Serve as the Tier 1 and Tier 2 point of contact for the Commission... (MDM) software. Provide support for Unified Communications as a Service (UCaaS) devices. Provide Microsoft desktop...

. Documents, tracks, and monitors the problem to ensure a timely resolution. 8. Provides second-tier support to end users... with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple...

, and monitors the problem to ensure a timely resolution. 8. Provides second-tier support to end users for either PC, server... desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office...

by Tier 1. If necessary, Tier 2 technicians will provide customer desktop support when required (e.g., hardware failures.... More About the Role: Tier 2 - Provides more in-depth customer support and attempts to resolve incidents that could not be resolved...