TECHNICAL SUPPORT AGENT 2 jobs in MAKATI CITY METRO MANILA, United Kingdom #2

, and manage the results to the standards. Ensure that the Tier 2 globally distributed technical support departments operate... skilled technicians from any location across the planet, integrate them into a technical support infrastructure, and manage...

: Intermediate Development/Training to support Role Competencies Relevant Courses-Professional/Technical Competencies Relevant... policy form, proposal and payment in the applications; sends notification to agent/SSA for overpayment/short remittance...

for processes beyond the scope of the Client Service Centers; Coordinates with backend support unit/Dept. and or Sr. CC staff... and procedures Posts company-related updates in the bulletin board Monitors and updates promos Facilitates resigned agent...

for processes beyond the scope of the Client Service Centers; Coordinates with backend support unit/Dept. and or Sr. CC staff... and procedures Posts company-related updates in the bulletin board Monitors and updates promos Facilitates resigned agent...

candidate will support project teams in integrating change management activities into their project plans and apply a structured... input, document requirements and support the design and delivery of end user training - Define and measure success metrics...

to analyze agent coverage and make schedule adjustments as necessary Handles escalated issues impacting our clients. Focuses... REQUIRED KNOWLEDGE/SKILLS/ABILITIES 1 year of supervisory experience 1 year of providing superior levels of technical customer service...

Services Wealth Management Agent Data Entry Analyst Voice Support Back Office Support Global Process Services HR Member... ability to reduce their time to market. CGI's Global Delivery Centers in the Philippines With 2 offices across Manila, CGI's offshore...

-life balance. HMO and Life Insurance for employee and 2 dependents for free. 24 Leaves annually. Inside the Central.... At least 6 years total work experience with 2 to 3 years experience as a trainer Team Lead in BPO/shared services industry...

, Metrics, Agent Performance tracking and workforce management tools Technical effort management including: Telecom team... systems support, engineering, administration, and delivery (with at least 2 years as an engineer) to include: Accountability...

, Cagayan de Oro•Other AreasStart as a Customer Service Representative CSR, Technical Support Representative TSR or Choose... or Online Hotel Booking Agents•Technical Support Representatives (TSR) for various industries•IT Helpdesk Officers•Insurance...

, technical accuracy, customer service performance, and conformity to company policies and procedures. The QA Analyst will assist... the activities of any applicable departments to ensure that all quality deadlines are met Support the efforts of senior...

, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro•Other AreasStart as a Customer Service Representative CSR, Technical Support... Reservations and Sales or Online Hotel Booking Agents•Technical Support Representatives (TSR) for various industries•IT Helpdesk...

, Cagayan de Oro•Other AreasStart as a Customer Service Representative CSR, Technical Support Representative TSR or Choose... or Online Hotel Booking Agents•Technical Support Representatives (TSR) for various industries•IT Helpdesk Officers•Insurance...

experiences, increase agent productivity and deliver tangible business results. To complement our rapid growth, we are actively..., you will be responsible for delivery and Project Management related to Five9's WFO solutions, implementation, and deployment of technical...

, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro•Other AreasStart as a Customer Service Representative CSR, Technical Support... Reservations and Sales or Online Hotel Booking Agents•Technical Support Representatives (TSR) for various industries•IT Helpdesk...

, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro•Other AreasStart as a Customer Service Representative CSR, Technical Support... Reservations and Sales or Online Hotel Booking Agents•Technical Support Representatives (TSR) for various industries•IT Helpdesk...

and billing inquiries. Assist with minor troubleshooting and route the calls to Level 2 for complex technical issues. Ensure..., Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro•Other AreasStart as a Customer Service Representative CSR, Technical Support...