is responsible for providing all levels of technical support to remote and onsite customers with a managed service contract... senior technical support to customers o Providing coaching on technical skills and processes to 2nd Line and 1st Line staff...
Technical Resourcesof technical support to remote and onsite customers with a managed service contract and to support 1st and 2nd line service desk..., 2nd & 3rd line engineers acting as an escalation resolution point for our customers Providing senior technical support...
Mitie