Job Title Service Quality and Data Mining Senior Analyst Qualifications Bachelor's degree holder Atleast 5 years... and resolution processes & performance Produces scorecards and KPI metrics reporting for service and process quality Coordinates...
Job Title Service Quality Analyst Qualifications Bachelor's degree holder in Business, Information Technology... scorecards and KPI metrics reporting for service and process quality. Analyze customer data from various sources, generating...
Role The role of the Quality Analyst is to identify and track errors through Quality Evaluations and perform root cause... quality evaluation for the transactions done by Service teams to ensure accuracy, completeness, and timeliness; Performs...
to join our team as Officer- HR Onboarding Quality Analyst for APAC and EMEA, Hybrid based in Manila, Philippines. Being part... is an advantage) Thrives in a fast-paced environment, following a global service delivery model Has good communication skills...
Citigroupto join our team as Officer- HR Onboarding Quality Analyst for APAC and EMEA, Hybrid based in Manila, Philippines. Being part... is an advantage) Thrives in a fast-paced environment, following a global service delivery model Has good communication skills...
Citigroupto join our team as Officer- HR Onboarding Quality Analyst for APAC and EMEA, Hybrid based in Manila, Philippines. Being part... is an advantage) Thrives in a fast-paced environment, following a global service delivery model Has good communication skills...
CitigroupOverview The QA Analyst will be responsible for proactively identifying agent level performance related opportunities... learning opportunities, and knowledge management improvement areas by evaluating a random sampling of calls (sales, service...
IBEX Globalis to identify, analyse and enhance competencies of associates and ensure delivery of service level quality metrics per our customer... into an AM/Manager of Capability Development- Service Quality team. The role is likely to be Manila - Philippines based, expected...
Company Description Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst.... Job Description Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line...
Backend Reporting to: This role will report into an AM/Manager of Capability Development- Service Quality team. The role... and reporting. BACKGROUND TO THE REQUIREMENT Firstsource is actively recruiting a Quality Analyst for Shipping & Logistics...
Quality Analyst - Operations Customer to Cash About The Role In this opportunity as a Communications Specialist... you will: Complete daily to weekly quality evaluations based on set goals by the manager. Perform weekly (or as per agreed frequency...
Quality Analyst - Operations Customer to Cash About the Role In this opportunity as a Communications Specialist.... About You To be a Quality Analyst, you will have: Candidate must possess at least a Bachelor's/College Degree, any field. At least 1 year...
Thomson ReutersPosition Description Perform quality reviews for : Helpdesk phone calls Helpdesk ServiceNow tickets Service Requests... phone calls Service Requests ServiceNow tickets Other responsibilities: Resolve issues utilizing excellent customer service...
Trade division. Service Desk Analyst will act as the first point of contact to the clients, handling service requests...-oriented environment with work-life balance. Responsibilities: Ensure that the highest levels of service are delivered...
London Stock Exchange GroupTrade division. Service Desk Analyst will act as the first point of contact to the clients, handling service requests.... Management of customer concern through other teams, ensuring high quality of feedback and service to customers at all times. Work...
Job Description : Access Support Technical Helpdesk Analyst Payments Solution Center provides high quality technical... the role Ensure client satisfaction and confidence in JP Morgan's service offering, based on CSAT...
experience to a new industry, join our team as we help shape a brighter way forward. Your responsibility as a Senior Analyst... tools and techniques. Monitor Data Quality and Performance Identify data related issues and determine root cause. Data...