SERVICE DESK MANAGER TIER jobs in DISTRICT OF COLUMBIA WASHINGTON, United Kingdom

-oriented Service Desk Manager – Tier 3 to join our team. This role will be based out of Washington, DC. As a manager of Tier 3.... Responsibilities include but are not limited to: Manage the Tier 3 Service Desk Team across all shifts assigned to the team. Oversee...

-oriented Service Desk Manager – Tier 2 to join our team in Washington, DC. As a manager of Tier 2 services will provide second... but are not limited to: Manage the Tier 2 Service Desk Team across all shifts assigned to the team. Oversee all aspects of the Tier 2...

-oriented Lead Service Desk Specialist – Tier 3 to join our team. This role will be based out of Washington, DC. As a manager... of assigned tickets. Responsibilities include but are not limited to: Oversee the performance of the Tier 3 service desk...

's skills. Champion a customer-first approach within the service desk, prioritizing customer satisfaction. Serve as the Tier 1... management support for the Service Desk, and Tier 3 support for elevated technical issues. Manage the following: Provide full...

on a Service Desk teams supporting IT services. Experience in working with a ticketing system, such as Service Manager, ServiceNow... and service requests that have been escalated by the Service Desk. Support will be provided onsite, remotely, over the phone...

with ServiceNow ticketing system Follow established Service Desk processes for ticket management Develop and maintain Knowledge... recognized as a Top Workplace in both regional and national categories. About the Opportunity DMI, LLC is seeking a Tier 2...

Manager. Responsibilities: – Oversee service desk, ticket triage, and technician training. – Develop and maintain...Service Desk Team Lead, Washington, DC The Service Desk Team Lead will provide hands-on technical support related...

customer provided Service Desk Ticketing system. Ensure effective resolution of Tier 1 and Tier 2 incidents or escalate them... as necessary according to SOPs. Maintain and update service desk technical reference information, support communications...

Help Desk Manager III to join our team in the DMV area. We have opportunities in the Washington, DC area... you to apply. Responsibilities include but are not limited to: Directs the Help Desk Team to meet specific customer needs. Develop schedules...

. Is responsible for managing daily operations of the RPC Help Desk, guaranteeing timely and effective customer service. Oversees Tier... of related experience US Citizenship Required: Yes Job Description: Help Desk Manager The Help Desk Manager will provide...

Help Desk Specialist II for a Full-Time position. Job Summary: The Service Desk Specialist must possess... determining how to accomplish tasks. The Service Desk Specialist is required to meet contract Service Level Agreements (SLAs...

U.S. International Trade Commission’s IT users and their systems. The Tier 1 service desk position is responsible for answering calls... enhancements. Manage, monitor, track, and resolve all support request tickets and provide daily updates. Provide a service desk...

with Service Desk (Tier 0, Tier 1, and Tier 2), white glove services for VIPs, and satellite offices across the country. Produce... of end user support services coupled with digital modernization initiatives leveraging M365. The PM will oversee service desk...

is currently taking 12+ weeks. We are seeking a dynamic Tier 2 Manager to join our IT Service Desk team. This pivotal role... leader with a passion for modernizing service desk operations and enhancing the customer experience. If this sounds...

Fulfillment. Responsible for Enterprise IT Services and Support such as Service Desk, LAN management, VOIP and AV. Leads Tier...Project Manager (Senior IT) Job Category: Information Technology Time Type: Full time Minimum Clearance...

, engineering and operations Experience with Service Desk support and operations Experience with NIST SP 800 series or ISO 27000...T-Rex Solutions is seeking a Network Operations Security Center (NOSC) Cyber Manager, assisting in the monitoring...