systems (Windows) and across a range of software applications. Maintain a high level of customer service by responding... of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the...
InfineraJob Summary Under the general supervision of the Director of Residential Life, the Community Desk Specialist receives... service desks serving approximately 5,000 residents. Daily functions include student staff hiring, training, scheduling...
California State Universitymodeling and data mining techniques Ability to troubleshoot issues working with Service Desk, escalating to other teams...
CognizantComputer Science / Engineering or relevant domain Experience working with Technical Service Desk operations (no hardware... resolution Create / maintain process playbooks to scale the associated service model Performing impact and Root cause analysis...
Cognizant