performance of all Agents/Advisors against agreed KPI’s, ensuring that calls are handled professionally, instigating appropriate... corrective action, using performance management tools to manage any shortfall Ensure Agents/Advisors are recognised and rewarded...
Bluetownonlineperformance of all Agents/Advisors against agreed KPI's, ensuring that calls are handled professionally, instigating appropriate... corrective action, using performance management tools to manage any shortfall Ensure Agents/Advisors are recognised and rewarded...
Bluetownonline