The IT Service Desk WFM (WorkForce Management) Analyst is responsible for preparing and managing staffing... daily, and monitoring attendance and schedule adherence. The WFM Analyst is also responsible for providing periodic reports...
to ensure adherence to schedule and compliance within established parameters during real time situations. This will require... on efficiency to company leaders. Maintain a high standard of customer service through real-time monitoring and other methods...
productivity, performance and customer satisfaction. Serve as back-up for real-time management, scheduling, and short-term... to be used with the WFM software in producing long-term forecasts. Capture, store, and report statistics and offer solutions...
RELXoversight of WFM tasks and strategies to include: Forecasting and capacity planning, Scheduling, Real-time monitoring. Interface...
oversight of WFM tasks and strategies to include: Forecasting and capacity planning, Scheduling, Real-time monitoring. Interface...
oversight of WFM tasks and strategies to include: Forecasting and capacity planning, Scheduling, Real-time monitoring. Interface...
oversight of WFM tasks and strategies to include: Forecasting and capacity planning, Scheduling, Real-time monitoring. Interface...
oversight of WFM tasks and strategies to include: Forecasting and capacity planning, Scheduling, Real-time monitoring. Interface...
oversight of WFM tasks and strategies to include: Forecasting and capacity planning, Scheduling, Real-time monitoring...
). In-depth knowledge of Real-Time Monitoring and working experience in Scheduling, Capacity Planning, and Forecasting.... Proficiency in WFM tools such as Genesys, eWFM, IEX, Salesforce, etc. Strong proficiency in Microsoft Suite (Excel, Word, PPT...
Dexcomof businesses and sites Engages managers in real time actions needed to meet performance objectives Adjusts agent skills... years contact center experience preferred 2 years of Workforce Management experience, including real time monitoring...
Visaof businesses and sites Engages managers in real time actions needed to meet performance objectives Adjusts agent skills... years contact center experience preferred 2 years of Workforce Management experience, including real time monitoring...
VisaManager Workforce Team Lead WFM Real Time Analyst/Scheduler As A Real time Analyst you will manage and ensure that the service... who wants to join our growing #happy@work team. Join us now! Workforce Real Time Analyst Workforce Scheduler Workforce...
. Drive real-time strategies to ensure we provide optimized service to our client. Minimum Qualifications Bachelor s degree in... Analyst, Staffing and Forecasting functions to ensure all operational metrics, such as Service Levels, Occupancy/Shrinkage...
. Ideal Profile 7+ years of experience in WFM, with complete background in Real Time, Scheduling, Forecasting, Capacity..., and service levels. Implement performance improvement initiatives as needed. Real-Time Management: Monitor real-time performance...
Intelogix - Philippines