ROLE OVERVIEW The Major Incident Management Analyst plays a crucial role in the IT department by focusing on the.... Certifications like ITIL, CompTIA A+, or CompTIA Security+ can be advantageous. CAREER PROGRESSION A Major Incident Management...
Argo Group, change management). Provide leadership to the support team for major (critical) incident resolution and escalations... according to strategic direction. Oversee IT Outsourcer service management (incident management, root cause analysis, issue escalation...
Conagra Brands