The L1 Support Specialist is pivotal in maintaining the operational integrity of business-critical software... one or more of the following roles: Helpdesk Representative Maintenance Specialist Customer Support Specialist Preference for candidates...
Provide day-to-day L1/L2 support for Problem, Change and Incident Management tasks for the service in compliance... initiatives Weekend work/On-call support when needed...
Lingarotroubleshooting support for complex issues not resolvable by L1. Handle escalations sent to RETS-Service Desk Feedback Mailbox/RETS...This senior position serves as a primary escalation point for help desk support specialists. It provides senior...
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