with agreed procedures, the One Desk IT Analyst will provide first contact resolution, taking ownership of queries to point... and customer focused responses are given within relevant SLA’s and within UCL policy/process. To deliver this service it is key...
University College London. This role involves managing the school's Service Desk and related services, ensuring efficient IT service delivery, and driving... continuous improvement in our IT operations. Key Responsibilities Service Desk Management: Oversee the operations of the...
Robert Half