of program and service knowledge to provide the best value-based technical solution to the customer. - Take full responsibility... and the required action for the assigned tasks. - Meet and adhere to attendance requirements based on Service Level...
Key Talent Indicatorcustomer experience. Provide timely responses to customer issues. Maintain a high level of program and service knowledge... assigned tasks. Meet and adhere to attendance requirements based on Service Level Agreement Meet and exceeds KPI targets set...
customer experience. Provide timely responses to customer issues. Maintain a high level of program and service knowledge... assigned tasks. Meet and adhere to attendance requirements based on Service Level Agreement Meet and exceeds KPI targets set...
feedback to ensure complete resolution. IT Equipment Problem Solving: Coordinate the service desk's unified scheduling... for first-call resolution and escalate to second-line support for unresolved issues at the service desk level. Provide follow-up...
As an IT Service Desk Agent, you will serve as the first point of contact for resolving IT systemrelated issues.... 2. IT Equipment Problem Solving: Coordinate the service desk's unified scheduling and transfer the issue to the...
Job Overview As an IT Service Desk Agent, you will serve as the first point of contact for resolving IT system related... service desk level. Provide follow-up feedback to ensure complete resolution. IT Equipment Problem Solving: Coordinate the...
as escalation point for Tier 1 and 2 service desk support Create/Maintain and Enhance Team Processes and Documentation The...We are urgently hiring for Identity and Access Management Engineer for our client located in BGC Salary: Up to 200k...
weSource Management Consultancy FirmAs an IT Service Desk Agent, you will serve as the first point of contact for resolving IT system related issues... service desk level. Provide follow-up feedback to ensure complete resolution. IT Equipment Problem Solving: Coordinate the...
BGC, Taguig Can start ASAP Job Description Act as a first point of contact (inbound and outbound calls) for all customers... excellent customer experience. Provide timely responses to customer issues. Maintain a high level of program and service...
customer experience. Provide timely responses to customer issues.- Maintain a high level of program and service knowledge... assigned tasks. Meet and adhere to attendance requirements based on Service Level Agreement- Meet and exceeds KPI targets set...
We are seeking a motivated and customer-focused Service Desk Analyst with Portuguese bilingual skills... to join our dynamic IT support team. The ideal candidate will be responsible for providing exceptional technical support and customer...
Stark Asia Solutions Inc.must have at least 2 years of experience in Service Desk/Help Desk Support Knowledge in troubleshooting on Active Directory, Desktop... Qualifications: Must be amenable to work onsite (BGC, Taguig) Must be amenable to work night shift (Eastern Time) Candidate...
our employees around the world . The Opportunity: ECI is seeking an enthusiastic, personable, and qualified Service Desk Analyst..., and Office 365 environments. The successful Service Desk Analyst will 'see the world through the eyes of the customer' delivering...
thinking and optimization of service desk processes. This is a Hybrid role, reporting 3x a week in the ECI BGC, Taguig office... for warranty service repair. Interfacing with high profile financial industry clients daily, you will provide unparalleled IT...
years experience in a similar role within an IT provider (Managed Service Provider - MSP) or an internal IT team... and external engagements. Being at the helm of our orders desk, you are responsible for ensuring seamless operations across the...
knowledge transfer and technical support to Service Desk & Operations Support teams. QUALIFICATIONS : Must be fluent in English...Role : Sr. IAM Analyst Active 1 Location : BGC, Taguig City /Hybrid / Remote Shift : Midnight...