do: Incidents and Queries Provide Level 2 support on internal systems and external integration incidents and queries. Taking... the interest of RCS e.g. management of risks, internal controls, security management, etc. Ensure effective 3-month...
iOCOinquiries to the CEO when needed or urgent Develop and execute lead generation strategies to meet business development goals... conflicts to optimize time management Serve as the primary point of contact for internal and external stakeholders Assist...
People finder Career Placementsconflicts to optimize time management Serve as the primary point of contact for internal and external stakeholders Screen... and prioritize incoming communications and report inquiries to the CEO when needed or urgent Direct administrative support to the...
Status Staffingand problems. Manage and coordinate urgent and complicated support issues. Act as escalation point for all requests and incidents... organization. Determine root cause of issues and communicate appropriately to internal and external customers. Train, coach...
Datafincoaching feedback monitored and sent to Team Leaders and Operations to ensure traction Internal calibration sessions held... every two weeks (where we unpack the calls sent to internal staff & score the agent based on analysis & align all process...
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