COMPLAINTS RESOLUTION MANAGER jobs in WALES, United Kingdom

resolution is of the highest quality. - Build a 'one team' attitude and share best practices across teams and locations... to complaints handling process. - Building relationships with internal stakeholders such as our Regulation and Compliance teams...

office 2 days per week. As Complaints Executive, you’re accountable for speaking to our customers when things haven’t quite... gone to plan. Your role is to listen to their complaint & concerns, before investigating and providing a resolution...

all our colleagues. We're looking for a Head of Customer Resolution to join our complaints Management team to strategically lead the... complaints department and ensure that we are delivering good outcomes for our customers. The Head of Customer Resolution...

all our colleagues. We're looking for a Head of Customer Resolution to join our complaints Management team to strategically lead the... complaints department and ensure that we are delivering good outcomes for our customers. The Head of Customer Resolution...

IT Service Desk Manager required by our market leading, award winning, professional services organisation based in... close to 1,000 users. This role will be split between management (75%) and hands-on support (25%). The IT Service Desk Manager will play...

. * Problem Resolution: - Investigate and resolve non-conformities, customer complaints, or quality issues. - Collaborate... Assurance Manager. As Quality is one of DorSuite’s core values and something which they pride themselves on, it is essential...

whilst ensuring that fair customer outcomes are consistently delivered. To support the Operations Manager to achieve... situations that may require specialist handling (e.g. complaints, vulnerability, fraud) and refer these where appropriate...

role is support the Underwriting Manager to achieve departmental service levels whilst upholding company standards... to policies and procedures To work any additional tasks as set out by the Senior Underwriter/Manager To ensure company policy...

Liaison ensuring, customers are notified if any issues or non-conformances occur. Ensure timely resolution of any customer... complaints received Monitor vendor ratings and ensure suppliers issues are resolved Monitor the KPI data, liaise with site...

to find the most suitable conclusion via inbound customer contact Handle enquiries from initial conversation to resolution...; providing new contract agreements where necessary Manage complaints / feedback from customers to apply alternative services...

and productive work environment. Oversees assigned customer service operations to ensure that customer claims and complaints... you will be required to cover the on-call escalating manager Candidate Requirements Experience of people leadership and performance management...