Job Responsibilities Follow standard operations and procedures. Recognize and escalate priority problems in accordance with Client standards. Ensure one call resolution prioritizing customer satisfaction. Perform basic troubleshooting when ...
, e-mail, and chat customer inquiries from various stakeholders regarding products, policies and procedures, and/or account... (including but not limited to Start Time, End Time, and Breaks/Lunch); complies to rest day schedules; adheres to leaves filing...