CALL CENTER TEAM LEADER jobs in PASIG CITY METRO MANILA, United Kingdom

Call Center Agents provide top-tier customer service and technical assistance to all customers, working with a team... of agents and supporting the Team Leader in all initiatives aimed at driving team/individual performance and achieving team...

expectations and career paths as well as, monitoring call and case queues. The Team Leader III must present to upper management...Description : SUMMARY The Support Team Leader III is responsible for keeping team members motivated, managing KPIs...

Description : SUMMARY The Experience Center Team Leader II is responsible for keeping team members motivated... job descriptions, performance expectations and career paths as well as, monitoring call and case queues. The Team Leader II must present to upper...

Manage and direct the daily activities of the call center agents, including creative resource planning and implementing... call center strategies and operations. Provide operational guidance. Train, coach, monitor, recognize, support...

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global... assistance. Monitor queue and check for potential DSAT and high AHT, call out as needed. Submit Cadence of Accountability every...

ESSENTIAL DUTIES AND RESPONSIBILITIES: ● Responsible for the day-to-day supervision of a group of call center... situation ● Communicate expectations to employees and provide timely updates. Conduct Team Meetings to ensure expedient...

and interest Team Player: Works well as a member of a group Functional Expert: Considered a thought leader on a subject...Description : SUMMARY As a RealPage Contact Center Associate, you help create the energy and excitement...

resource planning and implementing call center strategies and operations. Provide operational guidance. Train, coach, monitor... AND QUALIFICATIONS 2 to 3 years of experience as a Team Leader With at least 2 years of GDS experience. High level of initiative...

call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based...Description and Requirements Service Desk Leader Additional Job Description Service Desk Leader EEO Statement...

! POSITION DESCRIPTION Agent Location: Ortigas Reporting to: Team Leader We’re an award-winning business process outsource...We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global...

! POSITION DESCRIPTION Customer Service Representative Location: Shaw Reporting to: Team Leader We’re an award-winning... a strong relationship. Refer all queries, problems and issues requiring resolution to the Team Leader who will follow up and provide...

tasks and projects What You Bring to the Role · 3 years or more of call center experience or customer service industry... to the next level of support while ensuring quality customer experience on every call. You’re instrumental in creating...

service call center industry we partner with Fortune 500 companies to provide exceptional customer experiences globally... with a minimum of 1-year tenure as a Trainer or similar role Certification in TESL/TOEFL/ESL is a plus Why join our ResultsCX team...

! Trials Representative Location: Ortigas Reporting to: Team Leader We’re an award-winning business process outsource...We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global...

through Call Miner to identify employee performance, call center trends, and customer satisfaction levels Facilitate... of successful, progressively responsible experience in quality/performance management (experience leading teams as a Team Leader/Quality Lead...

6.Succession Planning 7.Reporting 8.Values Champion A BIT ABOUT YOU 8+ years direct BPO/ call center industry...We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global...

for the site. In this role you will: Update call center information boards Assist Site events Manage weekly and monthly... service call center industry we partner with Fortune 500 companies to provide exceptional customer experiences globally...