AJ TICKETS jobs in MANILA CITY METRO MANILA, United Kingdom #5

CS tickets escalated for Livestream queries Monitor the performance of campaign assets and Livestream entry points...

tickets and managing new CI requirements. Collaborates and communicates with relevant domain BPOs, BPEs, KBUs, and EU's. Role...

Teams Monitoring the SLA for Teams and checking for updates from Team members/responses on the status of Tickets Initiating...

's success. The day-to-day Manages mailboxes and respond to complex or high risk tickets promptly and effectively Monitor...

globally and per analyst to ensure that tickets are being handled within the SLAs Provide analysts with weekly personal metrics...

perspective Proactive monitoring and Manage queue(Incidents, Requests and Enhancements) and close tickets within designated SLA... while being responsible for actioning tickets related to data and meta-data fixes Work with the Business users to seek clarity...

& tickets, security incident analysis, and other security tasks. Analyzing a variety of security logs to identify actionable... events (SIEM reports-alerts-tickets, system, network, security monitoring tools) Participating in the design, implementation...

for resolving system breakdowns, following up tickets on behalf end-users, mediating between end-user and development teams...

tickets for new Coupa configuration releases · Maintain and drive Post Prod Kanban board on JIRA for Coupa modules · Lead...

(Network Administrators, System Administrators). Managing and working support tickets per industry best practices utilizing...

Raise tickets for payment delays Requirements: Core technical skills Proficiency with using collaboration tools...

, customer service tickets, and emails to provide thoughtful and effective solutions. The company's philosophy is centered... service tickets, phone calls, emails, and live chat with a positive and professional attitude. Ensure Customer Satisfaction...

to the Sales Operations Manager. What You Will Do Ensuring that all tickets are handled in a timely manner... to reps Easily identify and prioritize tickets according to business needs. Evaluate information collected from multiple...

for resolving system breakdowns, following up tickets on behalf end-users, mediating between end-user and development teams...

handling tickets or incidents via ServiceNow (preferrably) Must have a good understanding on ATM fault, dispatch, onlining...

appropriate team Ensure all tickets have been responded to within 4 hours of entering the system Monitor the live chat system...

Support. Responding to tickets and providing support for internal processes as necessary. Reporting & Analytics...