infrastructure. Primary responsibilities include monitoring, troubleshooting, and resolving IDM tickets for incidents and requests...
Milestone Technologies. Responding to tickets and providing support for internal processes as necessary. Reporting & Analytics. They will run Workday...
connects, circuits, market data and hardware. Picking up BAU tickets in Jira Testing connectivity to ensure it works correctly...
support tickets per industry best practices utilizing existing CRM systems. Effectively communicating technical information...
demonstrate majority of the following responsibilities: Monitor the service management database for alerts and urgent tickets... requiring allocation Assign service & project tickets to the best available resource in a timely manner Manage calendars...
First Focusadvanced (Network Administrators, System Administrators) Manage and work support tickets within SLG per industry best practices...
, environment health checks/KLO, support of incident, request, change and problem tickets, and troubleshoot and incident management... existing Service NOW tickets, Keep Service NOW Queue Management Dashboard updated, Produce weekly status updates...
Manulifeconnectivity or infrastructure migrations. Ordering cross connects, circuits, market data and hardware. Picking up BAU tickets...
Broadridge Financial Solutionsmanagement contact for requests addressed to license management team; Resolve tickets and tasks in the SAM tool Design...
Henkel. They will be responsible for grading bets and tickets as wins or losses. Ideally, they should be a fan of one US-based sports league...
received from clients via telephone, email, or web site. Keep well documented and updated case notes on all tickets on daily... client service requests. Properly escalate tickets to a higher level of support as necessary including service that exceeds...
problems. Assist customers on any after sales queries via phone, web tickets and e-mail. Work with other internal departments...
incoming support tickets from partners, manage escalations from partners/customers' requirements. Be willing to work...
connection. You will be responsible for providing basic to moderately complex technical support, managing support tickets... support tickets, ensuring timely and effective resolution of customer issues. . Escalate unresolved issues to Level 2...
etc. End to end ownership to initiate, track and the closure of problem tickets and the preventive actions. Participate in the...
and tickets as wins or losses. Ideally, they should be a fan of one US-based sports league, which will make the...
, including the category/type of incident. . Organizing and prioritizing tickets based on the level of disruption that they cause...