, including follow-up with 3rd line support to meet our Service Level Agreement (SLA) targets. Encouraging customers to make the... to customers and partners via our cloud-based support desk. Managing the progress of support tickets from inception to resolution...
Core3 Groupto resolution, including follow up with 3rd line support, to meet our Service Level Agreement (SLA) targets Encouraging customers... support to customers and partners via our cloud-based support desk Managing the progress of support tickets from inception...
Core3 Grouplatest features and functionalities to support our finance-related operations. Key Responsibilities: Provide 2nd and 3rd... and changes in line with business priorities and team workload. Log and respond to support calls within agreed SLA targets using...
SkillsbayAnalyst / 2nd line As IT Support Analyst, you will ensure colleagues across the business receive outstanding support.... Ensuring deployed software is Licenced where required. Undertaking some 1st Line duties as required including support ticket...
Michael Page