3RD LINE SERVICE DESK jobs in SALFORD, United Kingdom

have an opportunity for an experienced 3rd Line Support Consultant to join our service desk team. The role will act as an escalation point... made on issues raised. A passion for IT and providing outstanding customer service is essential. Providing 3rd line...

Excellent opportunity for Service Desk Analyst to be part of our Infrastructure services practice. Cognizant... Centres, End User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities...

. This is an exceptional opportunity for an Individual with strong experience working within a Service orientated Service Desk environment... Support and Customer Service to the Business, via Deskside Support, Service desk ticket system. Provide solution(s)/work...

of incidents and service requests assigned from the Service Desk and implementation of changes in line with IT SLAs. The role... raised with the Service Desk, identify and manage problems through to resolution, ensure all applications are capacity...

a 3rd Line support or project role in order to hit the ground running. Priding themselves on an inclusive culture... remaining weeks are flexible and can be agreed with line manager. The OOH service is again 1 week every 5 (falls on early week...

and improve. What will I bring to the role? Service Desk/Support experience in an MSP environment at 2nd or 3rd line level..., Email or Web portal in line with defined SLAs and KPIs. Ensure clear ticket updates. Work within ITIL framework service delivery...

to 3rd line support when necessary. Install, configure, and update software and hardware components. Monitor and respond... to service desk tickets in a timely manner. Create and maintain detailed documentation of client environments and issue...

. Contribute towards continuous service improvement alongside service managers. Your role in the team... Service Desk/Support... experience at 2nd or 3rd line level. A thirst for continuously improving technical knowledge. Effective troubleshooting...