3RD LINE SERVICE DESK jobs in ENGLAND EUROPE, United Kingdom #3

post holder will work through faults allocated within the Service Desk database system, 1st line queue based on Priorities... appropriate 1st line repairs, achieving a satisfactory conclusion to faults within designated timescales and quality of service...

post holder will work through faults allocated within the Service Desk database system, 1st line queue based on Priorities... appropriate 1st line repairs, achieving a satisfactory conclusion to faults within designated timescales and quality of service...

within a well-established IT organisation. Working within the Service desk, you will play a key role in delivering high quality customer support... of their tickets – Providing exceptional communication between the service desk, end users and resolver groups – Meeting...

escalation point for 1st line team members and ensure technical escalations to 3rd Line are informative and precise. To ensure... articles for peer use and knowledge transfer between Service Desk levels. Provide training where necessary to all team members...

communications. Key Accountabilities IT Service Delivery Provide remote and desk-side support and assistance to employees (users... to ensure accurate statistics and analysis of calls Liaise and coordinate with the Group Service Desk to ensure timely...

alongside the Service Desk Team providing excellent technical support and troubleshooting to resolve our IT customer’s issues... medium to high complexity technical issues relating to hardware, software, networks etc. Escalate complex issues to 3rd line...

but not essential Field Scheduling experience would be beneficial but not essential Customer Service experience (desk or store... and welcome applications from everyone Role: ITS Customer Service Advisor Located: Northampton Package: Competitive pay, plus bonus...

to other Resolver Groups within the wider Service Operations as well as to the 3rd line network engineers within the NOC. Provide... 2nd Line NOC team provides service, support, and management capabilities to the Defence Information Infrastructure...

. This role involves managing the school's Service Desk and related services, ensuring efficient IT service delivery, and driving... continuous improvement in our IT operations. Key Responsibilities Service Desk Management: Oversee the operations of the...

workloads, in-line with OKRs Liaise with support teams and service desks where necessary to ensure the Virtual agent tool... reporting requirements and measures are in place to measure the colleague experience. Aim to reduce the number of service desk...

You're second line support with some 3rd line experience and would like and opportunity to take the lead on project... escalation point for the service desk and laisse with the parent company's infrastructure team who provide infrastructure...

and delivering core NOC based processes/activities. Job Role Responsibilities Provide 3rd line technical proactive support... Strong knowledge of monitoring tools & alerting systems Reports to: Head of Service Desk Jenny Careless | Human Resources...

to 3rd line support when necessary. Install, configure, and update software and hardware components. Monitor and respond... to service desk tickets in a timely manner. Create and maintain detailed documentation of client environments and issue...

/ incidents / problems Respond to users with set service level agreements (SLA’s) Provide 3rd line technical support and assist...Job Description: This role is to fulfil a requirement for an onsite skilled 3rd Line infrastructure engineer to work...

to deliver business wide initiatives. Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution... challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency...

and Experience Great customer service skills. 1st, 2nd & 3rd line IT helpdesk support. Strong knowledge of the Microsoft Office... deployment Hardware installation / upgrade / break fix for desktop, laptop, and server Smartphone support Service Desk cover...

is readily available for the Service Desk. Requirements Technical competency to cover 3rd line responsibilities... security standards. Assist service desk team for advanced level issues. Contribute to knowledge base for service desk team...