Purpose Working as part of the internal IT department, in the Service Desk Team, you will provide 1st and 2nd line IT... tasks globally. Key Accountabilities Employee Administration To provide first/second line technical support...
NCC Groupsupport. Acting as the 1st point of call for users that need assistance. AS well as 2nd line support resolving more complex... technical issues, conducting in-depth troubleshooting, and escalating incidents to third-line support if necessary. Document...
Michael Pageand improve. What will I bring to the role? Service Desk/Support experience in an MSP environment at 2nd or 3rd line level..., Email or Web portal in line with defined SLAs and KPIs. Ensure clear ticket updates. Work within ITIL framework service delivery...
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