Our client is expanding their IT division and hiring a 1st/2nd line IT Support Analyst, based within 1 hour of the West... and emails directed to the IT helpdesk. Record and categorize support requests and incidents reported to the IT Helpdesk...
365 Talent Portal, you will serve as the first line of support, responsible for logging, categorising, and prioritising all incoming support calls... and 3rd line support groups or external service providers. Monitor and track Service Desk tickets, ensuring updates...
Claire's. You will take service requests via the company's IT Service Management system, and provide expert 1st Line support both over the phone... and via email, whilst escalating through to 2nd/3rd Line where necessary. In addition to the core Microsoft applications...
Michael Page