. Job Description You will be required to work within a team of 1st and 2nd line support colleagues supporting 1500 users. Reporting to IT Service Desk manager.... Escalate complex problems to 3rd line support when necessary. Maintain accurate records of incidents and resolutions. Assist...
United Living& Responsibilities: Lead the operations of the service delivery and support desk to ensure the effective management of 1st, 2nd and 3rd... line support. Oversee the daily operation and support of business applications, ensuring their availability, reliability...
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